Terms

“We” is TradeForge, an Ontario company. “You” is the person or business with the account. Using TradeForge means you accept what is on this page. If you are signing up on behalf of a company, you are confirming you are allowed to.

• Building your site costs nothing, publishing it costs nothing, and neither needs a payment card.
• A site is live for 48 hours from the moment you first publish it, on us. To keep it up after that it needs a subscription.
• One plan: $1 for the first month, then ten Canadian dollars a month, everything included — Ask TradeForge among it. There is no separate price for the assistant.
• The card is asked for on your billing page, when you decide to keep the site up. The dollar is charged when you subscribe, and the first ten dollars a month later.
• It renews monthly until you cancel. Cancel from your dashboard, any time, without ringing anyone.
• Cancelling stops the next payment. It does not refund the month you are already in.
• You get the $1 first month once. It goes with your account, your email address and your business phone number: a second business on the same account pays ten dollars from its first month, and so does anybody signing up again with an email address or business phone number that has already had it, even under an account since closed. So we can hold to that, we keep a record of the email address and business phone number behind every subscription, and an identifier our payment processor gives the card (never the card number), even after an account is closed.
• If we ever change the price, existing accounts get thirty days' notice by email before it applies.

Everything you write, upload and publish stays yours — words, photographs, logo, customer list, bookings, the lot. You give us permission to store it, process it and show it to the public on your website, because that is the service. That permission ends when you delete the content or close the account.

• The price shown before purchase is separate from your monthly plan and covers the registration term shown there. We charge that price before asking the registry to create the registration; if registration fails, we refund the domain payment.
• You must give accurate legal owner and contact details. We submit those details to Cloudflare Registrar and the registry so the domain is registered to you or your company, not to TradeForge.
• A domain does not renew automatically unless you first buy the next term from us. We show its expiry date and ask before it runs out.
• You can request a transfer authorization code from the domain page. Registry transfer locks or waiting periods may prevent an immediate transfer. Requesting a code does not cancel your TradeForge plan or disconnect the site.
• Once another registrar completes the transfer, that registrar controls the registration, renewal and nameservers. Keeping the domain pointed at TradeForge is then your responsibility.

• That your licence number, certifications and insurance details are real and current. This is the one that matters. Publishing a licence number that is not yours is fraud, and we will take the site down the moment we know about it.
• That you have the right to use the photographs you upload — that you took them, or the person who did said yes.
• That you will honour the bookings your site takes, or tell the customer promptly that you can't.
• That you won't use TradeForge for anything illegal, misleading, or aimed at somebody else's reputation.

When somebody books through your site, we pass on the request. We are not a party to the job, we do not set your prices, we do not vet your customers, and we take no cut of what you invoice. If the job goes wrong, that is between the two of you — although we will happily hand over whatever records we hold to help sort it out.

We also do not promise you any particular number of customers, calls or bookings. Nobody honestly can.

The photo assessment tool reads photographs and describes likely work and a rough range. It is generated automatically, it can be wrong, and it says so on every assessment. It is not a quote from you, it is not binding on you, and it does not replace looking at the job. Check what goes out under your name.

We work hard to keep your site up and we monitor it. We do not offer a guaranteed uptime figure, because at ten dollars a month a guarantee like that would be a marketing line rather than a promise. Things occasionally break; when they do we fix them quickly and say what happened.

• Payment has failed and stayed failed after we have told you about it.
• Credentials on the site appear to be false.
• The account is being used for something illegal, or to impersonate another business.
• Something is putting the service at risk for everyone else on it.

Except where the law or safety requires otherwise, we will tell you first and give you a chance to fix it.

• If your site's free 48 hours end and you don't subscribe, or you start a site and don't work on it for two weeks, we delete it. We email you a week before, with the date, and again the day before.
• An account with no site on it, that nobody has signed in to for two weeks, is closed the same way, with the same two emails.
• Subscribing before the date keeps your site. So does carrying on with a draft, or signing in to an account with no site yet.
• Nothing that has ever been paid for is deleted this way, and neither is a site with a web address of its own.
• Once it is deleted it is gone — the words, the photos, the customers and the bookings. If there is anything you want to keep, take a copy before the date in the email.

You can close it whenever you like. Your site goes offline, and we hold your content for thirty days in case you change your mind. Export your text and download your photos before then, or ask us and we will send you a copy.

If we cause you a loss, our total liability is limited to what you have paid us in the twelve months before it happened. We are not liable for lost profits or for work you did not win. Nothing here limits liability that the law does not allow us to limit.

The service is provided as it is. We do not warrant that it will suit every business or be free of faults.

We will email you at least thirty days before any change that affects your rights or the price. Carrying on using TradeForge after that means you accept the new version; if you would rather not, cancel and we will refund the unused part of the month.

The laws of the Province of Ontario and the federal laws of Canada that apply in it. If it ever came to a court, it would be a court in Ontario.